1. Who We Are
BODYCORE Ltd is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: [email protected]

---

2. What Information We Collect
We may collect and process the following data:

- Full name, email address, and telephone number
- Payment details (processed securely via third-party providers)
- Course enrolment details and progress
- Communications (email, SMS, WhatsApp, and other messaging platforms)
- Website usage data (including IP address, browser type, and device information)

---

3. How We Use Your Information
We process your personal data under the following lawful bases:

- Contract – to deliver courses, mentoring, and services you have purchased
- Legitimate Interests – to manage enquiries, improve services, and operate our business effectively
- Consent – for marketing communications where you have opted in

We use your data to:

- Deliver training, qualifications, and mentoring services
- Process payments and manage your account
- Communicate with you regarding your enquiry or enrolment
- Send relevant updates and service-related information
- Provide marketing communications (where permitted)
- Improve our systems, services, and user experience

---

4. Marketing Communications
You may receive marketing communications if you have requested information from us or purchased services from us, and you have not opted out.

You can opt out at any time by:

- Clicking the unsubscribe link in emails
- Replying STOP to SMS or WhatsApp messages
- Contacting us directly

---

5. Automated Communication and Profiling
We use automated systems (including CRM platforms, email, SMS, and WhatsApp automation) to:

- Respond to enquiries
- Send reminders and updates
- Improve communication efficiency

These systems do not make decisions that have a legal or significant effect on you.

---

6. Sharing Your Information
We may share your data with trusted third parties where necessary, including:

- Payment providers (e.g. Stripe, Klarna or similar)
- Awarding organisations (e.g. Focus Awards)
- PT Mentors and Training Hub partners delivering services
- Technology providers (CRM systems, hosting, analytics tools)

All third parties are required to respect the security of your data and process it in accordance with the law.

---

7. International Data Transfers
Some of our service providers may process data outside of the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

---

8. Data Retention
We retain personal data only as long as necessary:

- Enquiries (leads): up to 24 months
- Customers: up to 6 years (for legal and accounting purposes)
- Marketing data: until you opt out

---

9. Your Rights
Under UK data protection law, you have the right to:

- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Request transfer of your data (data portability)
- Object to processing for marketing purposes
- Lodge a complaint with the Information Commissioner’s Office (ICO)

---

10. Cookies
We use cookies to:

- Ensure the website functions correctly
- Analyse website usage (e.g. Google Analytics)
- Support marketing and performance tracking

You will be given the option to accept or reject non-essential cookies when you visit our website.

---

11. Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

---

12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.

---

13. Contact
If you have any questions about this privacy policy or your data, please contact us at:
Email: [email protected]

---

Data Controller: BODYCORE Ltd